Outlet services

Step by step

1. Identify booking Front Desk Agent

   Front Desk Agent finds the guest's stay and verifies the reservation before arranging an outlet service.

   • Chooses the guest stay.
   • Updates Bookings, Guests

2. Record outlet reservation Front Desk Agent

   Front Desk Agent captures restaurant or spa type, outlet name, start and guest count against the booking.

   • Connects a specialty booking to the stay.
   • Updates Booking resources

3. Review service Property Manager

   Property Manager checks the linked specialty booking when the guest changes the plan or asks about it.

   • Checks the time and party size.
   • Updates Booking resources, Bookings

4. Prepare outlet charge Finance Officer

   Finance Officer records the outlet name, date, amount and booking with the charge in draft.

   • Records `Status: Draft` for the amount.
   • Updates Outlet charges

5. Review charge Operations Reviewer

   Operations Reviewer inspects the linked booking and source detail before finance posts or voids a charge.

   • Supports `Status: Draft → Posted` or `Status: Draft → Voided`.
   • Updates Outlet charges, Bookings
   ApprovalA person approves before the work moves on.

Front Desk Agent

Records the specialty reservation; Property Manager checks service context; Finance Officer maintains charges; Operations Reviewer makes the review decision.