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- Concierge Service App
- Process
- Reservation review
Reservation review
Move a requested stay through resource review and confirmation.
Step by step
-
Capture guest Property Manager
Property Manager records the guest party and contact details so the reservation belongs to a named person, group or company.
- Connects a party to the stay.
- Updates Guests
-
Set resource and rate Property Manager
Property Manager checks capacity, operational readiness and a dated rate plan for the requested resource type.
- Establishes a candidate resource and price.
- Updates Resources, Rate plans
-
Capture booking Property Manager
Property Manager records arrival, departure, party size, resource and nightly rate with the stay marked requested.
- Records the requested interval and terms.
- Updates Bookings
-
Review availability Property Manager
Property Manager compares the dates with existing reservations and checks whether the resource can accept the party.
- Checks conflicting stays and capacity.
- Updates Bookings, Resources
-
Confirm stay Property Manager
Property Manager approves the specific requested booking and records its confirmed status.
- Records `Status: Requested → Confirmed`.
- Updates Bookings
ApprovalA person approves before the work moves on.
Who does what
Roles and permissions- Property Manager
- Makes the booking decision; Front Desk Agent and Operations Reviewer inspect the resulting stay.
Set up Concierge Service App your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.