Observation to incident

Step by step

1. Record cluster Platform Operator

   Platform Operator identifies the environment, provider, version and accountable owner.

   • Establish environment and owner
   • Updates Clusters, People

2. Observe workload Platform Operator

   The operator records the namespace, workload, observation time and desired and ready replicas against that cluster.

   • Preserve dated replica figures
   • Updates Deployment observations, Clusters

3. Open incident Incident Responder

   Incident Responder assesses service impact, then opens an incident with a service, asset, summary and priority.

   • Create service work
   • Updates Incidents, Services, Assets

4. Acknowledge incident Incident Responder

   The responder assigns the person taking responsibility and records the acknowledgment time.

   • Name the assigned person
   • Updates Incidents, People

5. Investigate incident Incident Responder

   The assigned person adds dated, attributed updates as the condition is checked.

   • Keep attributed findings
   • Updates Incident updates, Incidents

6. Close incident Incident Responder

   After a recorded resolution, the responder closes the issue with the service outcome clear.

   • Record outcome and closing state
   • Updates Incidents

Platform Operator

Records the cluster and workload state; Incident Responder owns the incident; Service Owner checks service context.