These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Container & K8s Management
- Process
- Problem to change
Problem to change
Carry a recurring service issue into a reviewable operational plan.
Step by step
-
Investigate incident Incident Responder
Incident Responder records observed impact and findings for the current service issue.
- Preserve service impact and findings
- Updates Incidents, Incident updates
-
Record problem Service Owner
Service Owner creates a statement for the underlying issue and names an owner.
- Track cause and ownership
- Updates Problems, Services, People
-
Draft change Platform Operator
Platform Operator proposes the service intervention, risk, scheduled window and rollback plan.
- Record risk, schedule and rollback
- Updates Changes, Services
-
Approve change Change Approver
Change Approver reviews the proposal and approves or rejects it.
- Decide reviewed work
- Updates Changes
ApprovalA person approves before the work moves on. -
Verify change Platform Operator
Platform Operator records implementation and its verified or rolled-back outcome.
- Record outcome and compare observed state
- Updates Changes, Deployment observations
Who does what
Roles and permissions- Incident Responder
- Supplies case evidence, Service Owner owns the problem, Platform Operator prepares and records the intervention, and Change Approver makes the change decision.
Set up Container & K8s Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.