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- Container & K8s Management
- Process
- Request to completion
Request to completion
Move a service request through an explicit decision and fulfillment.
Step by step
-
Submit request Service Owner
The requester is recorded as a person against the named service, request type and requested date.
- Record need and requester
- Updates Service requests, People, Services
-
Approve request Request Approver
Request Approver decides whether submitted work proceeds or is rejected.
- Approve or reject submitted work
- Updates Service requests
ApprovalA person approves before the work moves on. -
Fulfill request Service Owner
Service Owner follows approved work through its in-progress state.
- Track work and any separate change
- Updates Service requests, Changes
-
Complete request Service Owner
The team records completion date and final status for the requester.
- Record completed date and outcome
- Updates Service requests
Who does what
Roles and permissions- Request Approver
- Decides submitted requests.
- Service Owner
- Coordinates fulfillment, and Platform Operator prepares an operational change when needed.
Set up Container & K8s Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.