Platform Operator
Maintains the cluster register and records workload observations and implementation evidence.
Can
- Manage Clusters, deployment observations, Changes
- View Services, Assets, Incidents, Problems
Starts on: Change window schedule
- Container & K8s Management
- Roles and permissions
Who can do what in Container & K8s Management
Set clear responsibility for cluster observations, incidents and change decisions.
Who can do what
| Role | Clusters | Deployment Observations | Incidents | Changes | Problems | Service Requests | Service Records |
|---|---|---|---|---|---|---|---|
| Platform Operator | Edit | Edit | View | Edit | View | — | View |
| Incident Responder | View | Edit | Edit | — | Edit | — | View |
| Service Owner | View | View | Edit | View | Edit | — | Edit |
| Change Approver | View | View | View | Approve | View | — | View |
| Request Approver | View | — | View | — | — | Approve | View |
| Admin | Edit | View | Edit | View | View | Edit | Edit |
Each role in detail
Incident Responder
Owns investigation and attributed updates for assigned service incidents.
Can
- Manage Incidents, incident updates
- View Services, Assets, Clusters, deployment observations, Problems
Starts on: Problem investigation
Service Owner
Maintains service context and owns problem investigation for that service.
Can
- Manage Services, Problems, Assets
- View Incidents, incident updates, Changes, Clusters, deployment observations
Starts on: Change window schedule
Change Approver
Reviews change risk, schedule and rollback plan before a change is implemented.
Can
- View Services, Incidents, Problems, Clusters, deployment observations
Reviews and approves
- Approve Changes
Starts on: Change window schedule
Request Approver
Decides whether a submitted service request proceeds to fulfillment.
Can
- View Services, People, Incidents
Reviews and approves
- Approve service requests
Starts on: Submitted requests
Admin
Configures access, people mappings and event receipt handling.
Can
- Manage Users, People, integration receipts
- View Services, Assets, Clusters, deployment observations, Incidents, Changes, Problems, service requests
Set up Container & K8s Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.