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Feature · Content Items

Content Items

Give each editorial item a clear owner and state.

OverviewDraft items
Content Management System · Content Items

Draft items

In review waits for the content management system operator

New
NumberNameDefinitionOwnerPublication date
CI-22981Item 291CC-476327 Oct
CI-50848Item 615CC-606914 Oct
CI-48018Item 627CC-453911 Oct
CI-89264Item 978CC-753407 Oct
CI-65941Item 589CC-929425 Oct
6 of 6 records
Item 291Content items · CI-22981
DefinitionCC-4763
Publication date27 Oct
Example screen with sample data

What you can do

Give each editorial item a clear owner and state

The content item is the working record for a proposed publication. The operator gives it a number and name, selects an owner and organization, attaches a category definition and sets the intended publication date. Its status shows whether the work is a draft, in review, approved, scheduled or published. The workspace places this state alongside the revision strip and pending review decisions so a handoff starts from the current item.

How the work is organized

  • Assign the item. The operator records its number, owner, organization, category and intended publication date.
  • Move by decision. Draft work goes to review; an approval of the current revision supports scheduling.
  • Keep the result nearby. Published link, completion date and state history remain with the item.

What to agree during setup

Agree how the team assigns numbers and owners. An owner needs to be a person associated with the correct organization. Decide when a draft is ready for review and who checks that its publication date is still realistic. The reviewer should receive a specific source revision, not a vague request to check the latest text.

The team should rehearse its access rules with an operator, reviewer and administrator. Use an item from one organization and confirm that each person can see the record needed for their part of the work. Decide who resolves an ambiguous result and which person makes the final editorial decision.

Check the handoff on an actual case

For example, an operator prepares an article for the coming week. They select its category and owner, enter the date and attach the current source revision. When the reviewer returns a decision with a reason, the operator can find that decision beside the item and prepare a successor revision. The published item remains distinguishable from its earlier draft even if the team later opens a correction action.

Before calling the handoff complete, compare the item status with its linked evidence and decision. The next person should be able to find the reason for the current state without relying on a message outside the record. If work must go back, assign a named person and preserve the previous outcome. Use the item number in the handoff so the recipient opens the same record, and check that the source revision still matches the decision under discussion.

What your team sees

  • Content pipeline — Move between draft, review, approval and scheduling queues by item status.
  • Content Items Workspace — Inspect the selected item with its revision strip, decisions, state history and operation trace.

Follow the work through

Follow the editorial handoff and use the data model to check how the records connect.

What it keeps track of

Data model
Content items
Editorial content items tracked through revision capture, independent review and publication.
Content categories
Published content categories and editorial definitions offered by an organization.
People
Staff, officers, reviewers and assigned team members.
Organizations
Agencies, departments and service organizations that own public services and cases.
State history
Immutable workflow-written status transition history for each case.

Who uses it

Permissions
Content Management System Operator
, Content Management System Reviewer.

Set up Content Management System your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started