Integrations

• Patient communications. Agree how appointment details and changes will be communicated from the consultation schedule.
• Pathology laboratory. Agree how specimen accession numbers and processing updates return to the encounter record.
• Payment processor. Agree how patient receipt references, confirmed payments and refunds are reconciled.
• Medication service. Agree how prescribed medication details and authorization are exchanged where a separate service is used.

Choose an owner for each exchange and define the record identifier that connects the external item to a patient or consultation. Test a changed appointment, rejected specimen, refunded payment and corrected medication record. Staff should know who updates the practice record and how an exception is reviewed. Keep access aligned to the roles used for daily work.