1. Industrial Automation CPQ
  2. Process
  3. Accepted quote handoff and recovery
Process · Accepted quote handoff and recovery

Accepted quote handoff and recovery

Follow accepted scope into the order connection, authorize corrections and reconcile actual operation evidence.

Step by step

  1. Request accepted-scope handoff Quote Specialist

    Quote Specialist requests handoff for the expected Accepted quote revision. The action reads its immutable lines and checks the downstream connection. A stable key identifies the handoff for that quote revision.

    • Record the idempotent handoff under its stable key
    • Updates Quotes, Quote lines, Operation receipts
  2. Inspect the actual result Quote Specialist

    Quote Specialist checks the receipt's result state, external reference and any failure reason. Without a connection the result stays Pending. Coordinate an unresolved outcome with the connection owner before claiming order completion.

    • Follow actual connection result and exceptions
    • Updates Operation receipts, Quotes
  3. Request a scope correction Quote Specialist

    Quote Specialist uses the correction or cancellation action when authorized scope changes. Unexecuted Draft scope can be canceled. Accepted scope requires a compensating action with its original evidence retained.

    • Request cancellation or compensating treatment
    • Updates Quotes, Operation receipts, Record attachments
  4. Authorize accepted-scope compensation Pricing Reviewer

    Pricing Reviewer approves the compensating action for Accepted scope. Keep the reason and operation history linked to the original commitment. Resolve the downstream consequences through the agreed order connection.

    • Authorize accepted-scope compensation while retaining history
    • Updates Quotes, Review decisions, Operation receipts
    ApprovalA person approves before the work moves on.
  5. Reconcile the evidence Pricing Reviewer

    Pricing Reviewer oversees reconciliation of pending or failed receipts and receipts needing review against the local quote, lines and review decisions. Supporting evidence can establish Completed. A discrepancy is flagged for review with a concrete reason. Reconciliation never repeats an external effect.

    • Verify completion or identify a concrete discrepancy
    • Updates Operation receipts, Quotes, Quote lines, Review decisions

Where it usually breaks

And how to keep it from happening.

  • Pending result treated as an order. Require the actual returned reference and effect evidence before calling the handoff complete.
  • Retry becomes another commitment. Test the repeated accepted-revision request against its stable handoff key and receipt.
  • Accepted scope changed without review. Keep the original acceptance evidence and obtain authorization for the compensating action.
Quote Specialist
, Pricing Reviewer, Auditor.

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