1. Medical Devices CPQ
  2. Process
  3. Handoff and reconciliation
Process · Handoff and reconciliation

Handoff and reconciliation

Send accepted scope through the configured order connection and resolve receipt exceptions using evidence.

Step by step

  1. Request the accepted handoff Quote Specialist

    Quote Specialist identifies the Accepted quote and expected revision. The handoff action checks accepted scope, immutable lines and the downstream connection before recording its result under the stable key for that quote revision.

    • Record the guarded handoff request and outcome
    • Updates Quotes, Quote lines, Operation receipts
  2. Inspect the outcome Quote Specialist

    Quote Specialist checks the receipt state and any external reference. A missing connection leaves the request Pending. A customer-facing completion claim needs the actual downstream result.

    • Identify unresolved connection or result evidence
    • Updates Operation receipts, Quotes
  3. Inspect reconciliation Auditor

    Auditor examines unresolved receipts and the findings of the internal reconciliation action. That action compares each recorded claim with local quote, line and decision evidence, then records Completed with real evidence or Needs review with a concrete discrepancy.

    • Inspect receipt claims and reconciliation findings
    • Updates Operation receipts, Quotes, Quote lines, Review decisions
  4. Decide an executed correction Pricing Reviewer

    When Accepted scope needs a compensating action, Pricing Reviewer approves the authorized correction before execution. Agree where that approval is retained during setup. Quote Specialist preserves the original quote and evidence throughout the handoff.

    • Authorize a compensating action without deleting prior evidence
    • Updates Quotes, Operation receipts
    ApprovalA person approves before the work moves on.
  5. Close the evidence discussion Auditor

    Auditor checks that the result and references explain the outcome. Reconciliation must not repeat the external operation merely to resolve a local receipt state.

    • Verify that retained references explain the outcome
    • Updates Operation receipts, Review decisions

Where it usually breaks

And how to keep it from happening.

  • An Accepted quote is treated as proof that a downstream order exists.
  • A retry is sent under a new operation identity and creates uncertainty about the original request.
  • A receipt is marked complete without evidence, or original decisions are deleted during correction.
Quote Specialist
, Pricing Reviewer, Auditor.

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