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- Credit Scoring Engine
- Frequently asked questions
Questions, answered
Practical answers for credit case teams evaluating the app.
Credit Scoring Engine
9 questions
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How do I get started?
Click Get started, then use Proto to configure Credit Scoring Engine for your business. Pilot one organization, a few applicant cases and an independent reviewer before adding provider follow-up.
Who prepares an application?
Operations Manager records the applicant, purpose, requested amount, assigned person and supporting material.
Who makes the credit decision?
Credit Reviewer records approve, decline or refer with reasons against the submitted application revision.
How are corrections handled?
Keep the application revision and earlier decision visible. Submit the corrected case for review against its current revision.
Where do supporting files go?
Record attachments keeps files with the application, including their uploader, upload time and visibility.
How is provider confirmation recorded?
The team compares the provider instruction and confirmation or settlement evidence with the application before recording a confirmed state.
Can we track repayment follow-up?
Repayments records the receipt, operation key, provider reference and verification state. Principal allocation records hold direction and amount against an application and provider account. Compare them with the receipt and obligation through the case.
How do we investigate a mismatched provider movement?
Use the reconciliation exception queue to compare event reference, account, amount and matched application. Keep the exception visible until the discrepancy is resolved.
Can an auditor change a decision?
Auditor has read-only access to the scoped case and evidence trail. The reviewer owns the decision.
Set up Credit Scoring Engine your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.