1. Automotive Dealers CRM
  2. Roles and access
Reference

Who can do what in Automotive Dealers CRM

Keep customer preparation, independent review and dealership administration with their named owners.

How permissions work

Relationship Owner

Prepares assigned opportunities, activities, attachments and test-drive requests. Protected stage changes go through the guarded action and its review rules.

Sales Manager

Independently reviews eligible scope and reconciles persisted evidence. Reading a record is separate from authorization to approve its current revision.

App Administrator

Maintains organizations, memberships and accounts without operational approval authority.

Auditor

Reads authorized operating records and evidence without changing the customer outcome.

Admin

Maintains platform user access. Keep that responsibility separate from the independent commercial decision.

Who can do what

Permissions by role
RoleDealership AccountsOpportunity PipelineRelationship ActivitiesTest DrivesProposal and Outcome ReviewEvidence and Reconciliation
Relationship OwnerViewEditEditEditEditEdit
Sales ManagerViewViewViewViewViewView
App AdministratorEditEdit—EditEdit—
AuditorViewViewViewViewViewView
AdminEditView—ViewView—

Each role in detail

Relationship Owner

Prepare assigned automotive-dealer CRM records; guarded workflows own protected transitions.

Can

  • Manage Opportunities, record attachments, relationship activities, test drives
  • View Accounts, operation receipts, review decisions

Starts on: Proposal Review Queue

Sales Manager

Independently review eligible revisions and reconcile persisted evidence through guarded actions.

Can

  • View Accounts, operation receipts, Opportunities, Organizations, record attachments, relationship activities, review decisions, team members, test drives

Starts on: Proposal Review Queue

App Administrator

Maintain organizations, memberships, and accounts without operational approval authority.

Can

  • Manage Accounts, Organizations, team members

Starts on: Active Dealership Accounts

Auditor

Read scoped evidence and reports only.

Can

  • View Accounts, operation receipts, Opportunities, Organizations, record attachments, relationship activities, review decisions, team members, test drives

Starts on: Active Opportunity List

Admin

Maintains platform user access while operational approval stays with the eligible independent Sales Manager.

Can

  • Manage Users
  • View Organizations, team members

Set up Automotive Dealers CRM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started