1. B2C CRM
  2. Process
  3. Correct scope and reconcile the result
Process · Correct scope and reconcile the result

Correct scope and reconcile the result

Distinguish unexecuted work from completed effects and verify the evidence before marking completion.

Step by step

  1. Explain the correction Relationship Owner

    The Relationship Owner identifies the opportunity, current revision and reason for the change. Use the stable operation key so repeated requests refer to the same intended action.

    • Capture the reason, actor and guarded revision
    • Updates Opportunities, Operation receipts, Team members
  2. Classify the scope Relationship Owner

    Check whether the affected scope has executed. Unexecuted scope can be canceled without deleting the original evidence. Executed scope requires a compensating action that addresses the effect already produced.

    • Distinguish unexecuted scope from recorded effects
    • Updates Opportunities, Customer segments, Operation receipts
  3. Approve compensation Sales Manager

    The Sales Manager reviews the eligible compensating action independently. Keep it Pending until the downstream result is confirmed under the procedure agreed for that operation.

    • Authorize compensation while retaining Pending confirmation
    • Updates Review decisions, Operation receipts
    ApprovalA person approves before the work moves on.
  4. Compare the receipt with evidence Sales Manager

    The Sales Manager reconciles the declared revision and local effect against the linked records. A matching result can become Completed; a mismatch remains flagged for review with its discrepancy.

    • Confirm Completed or record needs review with a discrepancy
    • Updates Operation receipts, Opportunities, Customer segments, Relationship activities
  5. Retain the reconciliation result Sales Manager

    Keep the summary receipt against the opportunity and inspect the original action alongside the correction. Repeated reconciliation must respect the operation key and preserve the evidence explaining the result.

    • Preserve a parent-linked reconciliation summary
    • Updates Operation receipts, Opportunities
Relationship Owner
, Sales Manager, Auditor.

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