1. Nonprofits CRM
  2. Roles and permissions
Reference

Who can do what in Nonprofits CRM

Assign constituent, proposal, pledge and review work to the right people.

How permissions work

Separate preparation and decision

A Pledge Coordinator prepares the pledge; an Independent Reviewer makes the recorded decision.

Use the operating organization

Constituent, opportunity, pledge and review records link to an organization. Confirm each team member's scope before importing records.

Rehearse with real work

Try the same opportunity as its owner, reviewer and director to see whether each person can complete only their part.

Who can do what

Permissions by role
RoleConstituent relationshipsFunding pipelineFunding caseDonor pledges and reviewConstituent follow-upsEvidence and receipts
Development DirectorViewEditEditView—View
Relationship ManagerEditEditViewViewEditView
Proposal CoordinatorViewViewEditViewEditView
Pledge CoordinatorViewView—Edit—Edit
Independent Reviewer—View—Approve—Edit
AdminEditViewEditViewEditView

Each role in detail

Development Director

Owns funding priorities and reviews the opportunity pipeline and outcomes.

Can

  • Manage funding opportunities, funding case lines
  • View Constituents, Contacts, donor pledges, review decisions, operation receipts

Starts on: Pledges awaiting review

Relationship Manager

Owns constituent contact and advances assigned funding opportunities.

Can

  • Manage Constituents, Contacts, funding opportunities, constituent follow ups
  • View funding programs, funding case lines, donor pledges, evidence attachments

Starts on: Funding pipeline

Proposal Coordinator

Prepares the funding case and submission activity for a qualified opportunity.

Can

  • Manage funding case lines, constituent follow ups
  • View funding opportunities, funding programs, Contacts, operation receipts

Starts on: Funding pipeline

Pledge Coordinator

Records pledges and keeps their purpose and supporting material together.

Can

  • Manage donor pledges, evidence attachments
  • View funding opportunities, Constituents, review decisions

Starts on: Pledges awaiting review

Independent Reviewer

Decides a submitted pledge and documents the reason separately from preparation.

Can

  • Manage review decisions
  • View donor pledges, funding opportunities, evidence attachments

Reviews and approves

  • Approve donor pledges

Starts on: Pledges awaiting review

Admin

Maintains operating organizations, team identities and access configuration.

Can

  • Manage Organizations, team members, Users, funding programs
  • View Constituents, funding opportunities, operation receipts

Set up Nonprofits CRM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started