Where it usually breaks
And how to keep it from happening.
- The customer belongs to a different organization from the opportunity. Resolve that mismatch before requesting qualification.
- A conversation is logged with an empty outcome. Record what the customer actually said and what the owner will do next.
- The owner retries an uncertain request with a different operation key. Check the existing receipt and preserve the original request identity.
- Another edit changes the opportunity during qualification. Refresh the work and use its current revision before proceeding.