1. Schools/Tutoring CRM
  2. Frequently asked questions
FAQ

Questions, answered

Practical answers for teams starting a school and tutoring CRM.

Schools/Tutoring CRM

10 questions

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How do I get started?

Click Get started, then use Proto to configure CRM for Schools/Tutoring for your business. Pilot one school account, one opportunity and one reviewed session before expanding the customer book.

Can we work with both schools and families?

Yes. Accounts can represent a school, district or family relationship, with contacts and opportunities linked to the appropriate account.

How do we keep a school proposal together?

Use an opportunity for the prospective engagement and opportunity lines for the priced items. Link the primary contact, send the offer through your chosen channel and run proposal submission to log the email activity.

Who owns customer follow-up?

The opportunity and each relationship activity can name a Team Member as owner. A due activity keeps the next call, meeting, email or task visible.

What happens when a deal closes?

The close workflow records the supplied Won or Lost result and writes an operation receipt. A lost opportunity can carry a loss reason.

Can we record tutoring sessions against a deal?

Yes. A tutoring session links to its parent opportunity and can also link to the account. Record the tutor, date, purpose, reference and enrolled quantity on the session.

How is a session reviewed?

A draft session is submitted, then an independent reviewer records a decision. The approved session and operation receipt remain linked to the case.

Where do supporting documents go?

Record Attachments can link to an opportunity or tutoring session, with a title, kind and reference URL where relevant.

How do we investigate a receipt exception?

Start from the receipt’s operation type, status and linked opportunity. Compare it with the activity or session that produced the action and its review decision where applicable.

Can we connect billing or communication tools?

Plan those connections during implementation. Decide which system owns the customer communication or billing fact and how the team will reconcile it to the account, opportunity and session records.

Set up Schools/Tutoring CRM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started