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- Travel Agency CRM
- Frequently asked questions
Questions, answered
Answers for teams setting up client and trip work.
Travel Agency CRM
9 questions
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How do I get started?
Click Get started, then use Proto to configure CRM for Travel Agency for your business. Begin with one client account, its contacts and a representative trip opportunity.
Where does a new trip inquiry go?
Create an opportunity for the client account. Give it an owner, subject, expected value, expected close date and next step.
How do we track client follow-ups?
Use relationship activities for calls, meetings, email and tasks. Each activity belongs to an opportunity and can carry an owner, due date and outcome.
Can we price a trip on the opportunity?
Use products and opportunity lines to record the item, quantity, unit price and discount discussed with the client.
What happens when a travel proposal is submitted?
Record Travel Proposal moves a draft through Submitted, writes an independent review decision, moves it to Approved and writes an operation receipt.
Who makes the proposal decision?
Record Travel Proposal records the independent decision during submission. The Proposal Reviewer checks the linked opportunity, source revision and recorded decision as part of the team’s review.
Where can managers see pipeline work?
Pipeline Command shows lifecycle stage, open value by stage and overdue follow-ups. The opportunity holds the owner, close date and next step.
How is a deal closed?
Close Outcome records a caller-supplied won or lost outcome and reason on the opportunity and writes an operation receipt.
Where do supporting documents go?
A record attachment can be tied to the opportunity or travel proposal, with its title, link, kind and notes.
Set up Travel Agency CRM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.