1. Travel Agency CRM
  2. Roles and access
Reference

Who can do what in Travel Agency CRM

Give consultants, reviewers and managers the records needed for their decisions.

How permissions work

Client ownership

Consultants work with accounts, contacts, opportunities, activities and their travel proposals.

Independent decision

Proposal reviewers inspect the linked opportunity, source revision and decision recorded during proposal submission.

Management and setup

Managers check the pipeline and action history; Admin maintains organization, team and user records.

Who can do what

Permissions by role
RoleClient accountsTrip pipelinePackages and linesFollow-upsTravel proposalsReview and evidence
Travel ConsultantEditEditEditEditEditEdit
Proposal ReviewerViewViewView—ViewEdit
Sales ManagerViewEditEditEditViewView
Operations CoordinatorViewEditEditViewViewEdit
AdminEditEditEditEditEditEdit

Each role in detail

Travel Consultant

Owns client conversations, opportunity progress and travel proposal preparation.

Can

  • Manage Accounts, Contacts, Opportunities, opportunity lines, relationship activities, travel proposals, record attachments
  • View Products, operation receipts, review decisions

Starts on: Open Trip Pipeline

Proposal Reviewer

Makes the independent decision on a submitted travel proposal.

Can

  • Manage review decisions
  • View Accounts, Contacts, Opportunities, opportunity lines, travel proposals, record attachments, operation receipts

Starts on: Submitted Proposal Check

Sales Manager

Reviews pipeline, follow-ups, package value and final outcomes.

Can

  • Manage Opportunities, relationship activities, Products
  • View Accounts, Contacts, opportunity lines, travel proposals, review decisions, operation receipts, record attachments

Starts on: Open Trip Pipeline

Operations Coordinator

Maintains the package catalog and checks action receipts and attached evidence.

Can

  • Manage Products, record attachments, operation receipts
  • View Accounts, Contacts, Opportunities, opportunity lines, relationship activities, travel proposals, review decisions

Starts on: Action Receipts

Admin

Maintains organizations, team members and access for the agency.

Can

  • Manage Organizations, team members, Users, Accounts, Contacts, Products, Opportunities, opportunity lines, relationship activities, travel proposals, review decisions, operation receipts, record attachments

Set up Travel Agency CRM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

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