1. CRM with Call Tracking
  2. Roles and Responsibilities
Reference

Who can do what in CRM with Call Tracking

Assign relationship preparation, independent review and organization administration to the people responsible.

How permissions work

Relationship ownership

Relationship Owner prepares assigned opportunities, activities and call evidence within authorized organization scope.

Independent review

Sales Manager reviews eligible submissions. For call attachments, the reviewing person must differ from the person who submitted the call.

Organization administration

App Administrator maintains accounts, organization configuration and membership. Admin maintains the user-account links needed for identity checks.

Evidence access

Auditor reads authorized records and reports. Attachment access follows its intended visibility and the person's organizational scope.

Who can do what

Permissions by role
RoleAccounts and OwnershipOpportunity PipelineCall SessionsActivities and EvidenceReview DecisionsCompletion and Reconciliation
Sales ManagerViewViewViewViewViewView
AuditorViewViewViewViewViewView
App AdministratorEditEditEditEditEdit—
Relationship OwnerViewEditEditEditViewView
AdminEditViewEditViewEdit—

Each role in detail

Sales Manager

Review eligible revisions independently and reconcile operational evidence.

Can

  • View Accounts, call sessions, operation receipts, Opportunities, Organizations, record attachments, relationship activities, review decisions, team members

Starts on: Call Review Queue

Auditor

Read authorized evidence and reports.

Can

  • View Accounts, call sessions, operation receipts, Opportunities, Organizations, record attachments, relationship activities, review decisions, team members

Starts on: Call Review Queue

App Administrator

Maintain organization configuration and membership.

Can

  • Manage Accounts, Organizations, team members

Starts on: Account Register

Relationship Owner

Prepare assigned operational records and execute eligible reviewed actions.

Can

  • Manage call sessions, Opportunities, record attachments, relationship activities
  • View Accounts, operation receipts, review decisions

Starts on: Call Drafts

Admin

Maintains user accounts and verifies the identity links needed for organization-scoped access.

Can

  • Manage Users
  • View Organizations, team members

Set up CRM with Call Tracking your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started