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Modules

Lead managementCapture enquiries, explain their scores and give each qualified prospect a clear owner and next step. Accounts & relationshipsKeep the people, conversations and commitments behind each customer relationship connected and properly scoped. Pipeline & forecastsKeep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal. Products & quotesBuild an offer with the right products, a defensible price and clear technical and commercial approvals.
Contracts & renewalsPreserve agreed terms, verify customer acceptance and manage the next contract term without losing the continuing business. Orders & receivablesTurn accepted commitments into evidenced fulfillment, accurate invoices and reconciled customer balances. Campaigns & outreachPlan audiences, review outreach and connect evidenced campaign responses to qualified opportunities. Commissions & sales operationsApply approved quotas and earning rules, explain each commission and separate statement review from actual payout.

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Processes

Lead to dealMove the right customer opportunity from qualification to an accepted agreement with clear commercial ownership. Quote to contractResolve configuration and pricing, review the agreement and verify the complete customer acceptance. Order to cashAllocate accepted commitments, verify billing eligibility and reconcile invoices, customer cash and credits.
Campaign to opportunityRelease reviewed outreach, route genuine responses and preserve the link from campaign activity to qualified pipeline. Forecast and commission closeFreeze the period's sales judgment, calculate eligible earnings and release independently reviewed commission payouts. Contract renewalCarry the continuing agreement into its next term with explicit pricing, notice and customer acceptance.

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Industries

Field sales teamsGive account teams the context and commercial controls to develop larger deals. Inside sales teamsHelp teams respond to incoming interest and keep follow-up focused.
Subscription businessesConnect new business, recurring commitments and renewals with clear commercial history. Complex product salesKeep product configuration, negotiated terms and delivery aligned.

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Reference

Roles and permissionsGive each team the access and authority its work needs. Reports and analyticsUnderstand your pipeline, customer growth and sales performance. Data modelInspect the customer, commercial and operating records behind the specification.
IntegrationsConnect customer channels and business services with clear evidence and ownership. ImplementationPlan the move around your sales process, customer data and commercial policies. AI assistants and APIHelp sales teams prepare, follow up and investigate exceptions.

CRM

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All systems
Modules
Lead managementCapture enquiries, explain their scores and give each qualified prospect a clear owner and next step.Accounts & relationshipsKeep the people, conversations and commitments behind each customer relationship connected and properly scoped.Pipeline & forecastsKeep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal.Products & quotesBuild an offer with the right products, a defensible price and clear technical and commercial approvals.Contracts & renewalsPreserve agreed terms, verify customer acceptance and manage the next contract term without losing the continuing business.Orders & receivablesTurn accepted commitments into evidenced fulfillment, accurate invoices and reconciled customer balances.Campaigns & outreachPlan audiences, review outreach and connect evidenced campaign responses to qualified opportunities.Commissions & sales operationsApply approved quotas and earning rules, explain each commission and separate statement review from actual payout.
Processes
Lead to dealMove the right customer opportunity from qualification to an accepted agreement with clear commercial ownership.Quote to contractResolve configuration and pricing, review the agreement and verify the complete customer acceptance.Order to cashAllocate accepted commitments, verify billing eligibility and reconcile invoices, customer cash and credits.Campaign to opportunityRelease reviewed outreach, route genuine responses and preserve the link from campaign activity to qualified pipeline.Forecast and commission closeFreeze the period's sales judgment, calculate eligible earnings and release independently reviewed commission payouts.Contract renewalCarry the continuing agreement into its next term with explicit pricing, notice and customer acceptance.
Industries
Field sales teamsGive account teams the context and commercial controls to develop larger deals.Inside sales teamsHelp teams respond to incoming interest and keep follow-up focused.Subscription businessesConnect new business, recurring commitments and renewals with clear commercial history.Complex product salesKeep product configuration, negotiated terms and delivery aligned.
Reference
Roles and permissionsGive each team the access and authority its work needs.Reports and analyticsUnderstand your pipeline, customer growth and sales performance.Data modelInspect the customer, commercial and operating records behind the specification.IntegrationsConnect customer channels and business services with clear evidence and ownership.ImplementationPlan the move around your sales process, customer data and commercial policies.AI assistants and APIHelp sales teams prepare, follow up and investigate exceptions.
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CRM References
Integrations4 of 6
  • Roles and permissions1 of 6
  • Reports and analytics2 of 6
  • Data model3 of 6
  • Integrations4 of 6
  • Implementation5 of 6
  • AI assistants and API6 of 6

Integrations

Connect customer channels and business services with clear evidence and ownership.

The connections below are implementation options to configure and verify with the selected providers. Confirm the actual actions, identity boundaries and reconciliation rules before enabling a connection.

CRMShared data, controlled access Capture and customercontextForms and lead sourcesin and out Enrichment servicesin and out Email and calendarsin and out Campaign deliveryEmail and other campaign...Contacts ↕ Delivery and engagement...in and out Offers and agreementsProduct and price sourcesProducts ↓ · Currencies ↓ E-signaturein and out Fulfilment and...in and out Finance and salescompensationAccounting and receivablesInvoices ↕ · Currencies ↕ Tax servicesin and out Payroll and payout...in and out Reporting and identityIdentity providersUsers ↕ Reporting platformsCurrencies ↑ Your agent
  • Capture and customer context
    • Forms and lead sourcesin and out
    • Enrichment servicesin and out
    • Email and calendarsin and out
  • Campaign delivery
    • Email and other campaign channelsContacts · in and out
    • Delivery and engagement eventsin and out
  • Offers and agreements
    • Product and price sourcesProducts, Currencies, Configurations · in
    • E-signaturein and out
    • Fulfilment and provisioningin and out
  • Finance and sales compensation
    • Accounting and receivablesInvoices, Currencies · in and out
    • Tax servicesin and out
    • Payroll and payout providersin and out
  • Reporting and identity
    • Identity providersUsers · in and out
    • Reporting platformsCurrencies · out
  • Agents
    • Your agentWorks within the permissions you assign

Capture and customer context

  • Forms and lead sources. Retain the source identity, capture time and submitted fields. Resolve repeated events and possible duplicates before routing or conversion. New source data must not overwrite a reviewed customer identity without an explicit change policy.
  • Enrichment services. Store the provider, observation date and field provenance. Review conflicts with known customer information. An enrichment response supplies evidence; it does not independently qualify a lead or authorize outreach.
  • Email and calendars. Match messages and meetings to the appropriate user and customer context. Distinguish drafts, scheduled work and confirmed activity. Access and reporting follow the account/team boundary and the actual delivery or completion evidence.

Campaign delivery

  • Email and other campaign channels. Select the supported providers and release policy for each channel. Resolve one recipient identity and recheck current preferences before sending. Merged or converted contacts retain suppression; a campaign membership record is not send authorization.
  • Delivery and engagement events. Authenticate callbacks and attach them to the original message. Repeated opens, clicks or delivery updates do not create another send or award the same scoring signal again. An uncertain outcome stays unresolved until the provider evidence supports a safe retry.

Offers and agreements

  • Product and price sources. Map effective products, configurations, prices, units and currencies into reviewed commercial versions. Changes to source data do not replace the prices or options on a customer-accepted agreement.
  • E-signature. Bind the envelope, required signers and completed artifact to the exact approved version. A partial, voided or obsolete callback cannot activate a different contract. Retain failed and superseded attempts for reconciliation.
  • Fulfilment and provisioning. Link confirmed external delivery to the accepted line and quantity. Keep partial completion and remaining scope explicit. A header status or outbound request alone does not prove the customer received the whole order.

Finance and sales compensation

  • Accounting and receivables. Agree ownership of invoice issue, tax, cash and credit application, along with the accounting acceptance and revenue-recognition handoff. Preserve source IDs and currencies so a sync cannot create duplicate invoices or subtract payment history twice.
  • Tax services. Retain the calculation inputs, response, applicable jurisdiction and rounding basis used before issue. Missing evidence remains an exception; a timeout does not establish a zero tax amount.
  • Payroll and payout providers. Send only an independently authorized payout request against the approved commission statement, and retain the request identity. Acknowledgement, acceptance, rejection and confirmed payment are distinct outcomes. Paid status requires settlement evidence; unknown execution must be reconciled before another request can spend the same obligation.

Reporting and identity

  • Identity providers. Map authenticated users to their roles, entity and team. Leaver and territory changes preserve historical customer ownership and commission attribution while removing current access as appropriate.
  • Reporting platforms. Export defined commercial, forecast and receivables populations with dates and currencies. Apply commission privacy to exports and composite customer views as well as source records. Bookings, invoicing and recognized revenue need their own labels.

How connections are governed

service accounts, audit, pausing

Give each connection a named owner and restricted service identity. Define source keys, content hashes, revision checks and destination-specific delivery history. Replays reuse existing effects; changed content under the same identity requires review. Monitor unresolved outcomes and reconciliation totals before widening access or enabling another automated action.

The API is one more client of the same interface. AI assistants and API →

# Example work after configuration $ curl -s erp.ai/skill.md › Summarize the open opportunities and latest commitments on my accounts. › Prepare a qualification review from the lead's source and activity history. › Explain which quote lines need commercial or technical review. › Compare this forecast with its previous submitted version. › Find renewal work affected by a changed or terminated contract. › Explain a commission difference using the frozen plan and credited sales. › Suggest a payment application without changing the original receipt.
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