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Modules

Lead managementCapture enquiries, explain their scores and give each qualified prospect a clear owner and next step. Accounts & relationshipsKeep the people, conversations and commitments behind each customer relationship connected and properly scoped. Pipeline & forecastsKeep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal. Products & quotesBuild an offer with the right products, a defensible price and clear technical and commercial approvals.
Contracts & renewalsPreserve agreed terms, verify customer acceptance and manage the next contract term without losing the continuing business. Orders & receivablesTurn accepted commitments into evidenced fulfillment, accurate invoices and reconciled customer balances. Campaigns & outreachPlan audiences, review outreach and connect evidenced campaign responses to qualified opportunities. Commissions & sales operationsApply approved quotas and earning rules, explain each commission and separate statement review from actual payout.

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Processes

Lead to dealMove the right customer opportunity from qualification to an accepted agreement with clear commercial ownership. Quote to contractResolve configuration and pricing, review the agreement and verify the complete customer acceptance. Order to cashAllocate accepted commitments, verify billing eligibility and reconcile invoices, customer cash and credits.
Campaign to opportunityRelease reviewed outreach, route genuine responses and preserve the link from campaign activity to qualified pipeline. Forecast and commission closeFreeze the period's sales judgment, calculate eligible earnings and release independently reviewed commission payouts. Contract renewalCarry the continuing agreement into its next term with explicit pricing, notice and customer acceptance.

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Industries

Field sales teamsGive account teams the context and commercial controls to develop larger deals. Inside sales teamsHelp teams respond to incoming interest and keep follow-up focused.
Subscription businessesConnect new business, recurring commitments and renewals with clear commercial history. Complex product salesKeep product configuration, negotiated terms and delivery aligned.

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Reference

Roles and permissionsGive each team the access and authority its work needs. Reports and analyticsUnderstand your pipeline, customer growth and sales performance. Data modelInspect the customer, commercial and operating records behind the specification.
IntegrationsConnect customer channels and business services with clear evidence and ownership. ImplementationPlan the move around your sales process, customer data and commercial policies. AI assistants and APIHelp sales teams prepare, follow up and investigate exceptions.

CRM

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All systems
Modules
Lead managementCapture enquiries, explain their scores and give each qualified prospect a clear owner and next step.Accounts & relationshipsKeep the people, conversations and commitments behind each customer relationship connected and properly scoped.Pipeline & forecastsKeep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal.Products & quotesBuild an offer with the right products, a defensible price and clear technical and commercial approvals.Contracts & renewalsPreserve agreed terms, verify customer acceptance and manage the next contract term without losing the continuing business.Orders & receivablesTurn accepted commitments into evidenced fulfillment, accurate invoices and reconciled customer balances.Campaigns & outreachPlan audiences, review outreach and connect evidenced campaign responses to qualified opportunities.Commissions & sales operationsApply approved quotas and earning rules, explain each commission and separate statement review from actual payout.
Processes
Lead to dealMove the right customer opportunity from qualification to an accepted agreement with clear commercial ownership.Quote to contractResolve configuration and pricing, review the agreement and verify the complete customer acceptance.Order to cashAllocate accepted commitments, verify billing eligibility and reconcile invoices, customer cash and credits.Campaign to opportunityRelease reviewed outreach, route genuine responses and preserve the link from campaign activity to qualified pipeline.Forecast and commission closeFreeze the period's sales judgment, calculate eligible earnings and release independently reviewed commission payouts.Contract renewalCarry the continuing agreement into its next term with explicit pricing, notice and customer acceptance.
Industries
Field sales teamsGive account teams the context and commercial controls to develop larger deals.Inside sales teamsHelp teams respond to incoming interest and keep follow-up focused.Subscription businessesConnect new business, recurring commitments and renewals with clear commercial history.Complex product salesKeep product configuration, negotiated terms and delivery aligned.
Reference
Roles and permissionsGive each team the access and authority its work needs.Reports and analyticsUnderstand your pipeline, customer growth and sales performance.Data modelInspect the customer, commercial and operating records behind the specification.IntegrationsConnect customer channels and business services with clear evidence and ownership.ImplementationPlan the move around your sales process, customer data and commercial policies.AI assistants and APIHelp sales teams prepare, follow up and investigate exceptions.
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CRM Modules
Pipeline & forecasts3 of 8
  • Lead management1 of 8
  • Accounts & relationships2 of 8
  • Pipeline & forecasts3 of 8
  • Products & quotes4 of 8
  • Contracts & renewals5 of 8
  • Orders & receivables6 of 8
  • Campaigns & outreach7 of 8
  • Commissions & sales operations8 of 8

Pipeline & forecasts

Keep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal.

Opportunities Opportunities → OpportunityProducts StageVersion C · Active released orders keep the revision they started on
Lead managementAccounts & relationshipsPipeline & forecastsProducts & quotesContracts & renewalsOrders & receivablesCampaigns & outreachCommissions & sales operations
  • OPP-0442 · PRD-2041 OneTime1 EA
    • PRD-3310 Usage2 EA
      • PRD-5107 Subscription0.8 KG
    • PRD-5140 Subscription6 EA
OpportunityProducts · Quantity
Records in this module
  • Opportunities
  • OpportunityProducts
  • ForecastPeriods
  • ForecastEntries
  • OpportunityHistory
  • ForecastItems
  • PipelineSummaries

Give every opportunity a next step

Sales Rep maintains the customer, primary contact, expected close date, stage and next action. Product lines describe the proposed quantities, charge units and commercial term. The opportunity can develop during discovery without losing the earlier view of its value or expected timing.

Buying-committee contacts distinguish the champion, economic buyer, technical evaluator and other participants. Calls, meetings and tasks link to the relevant customer or opportunity. A completed task retains its actual completion evidence; a due date alone does not show that the conversation happened.

My Open Opportunities keeps the rep’s active work together. Pending Activities and Overdue Tasks help identify the follow-up behind a stalled deal, rather than relying only on its probability or forecast category.

My Open OpportunitiesOpportunities
YouStagenot ClosedWon or ClosedLost
Opportunity NumberNameAccountStageAmount
OPP-91118Opportunity 254ACC-40396Discovery30,644.61
OPP-66595Opportunity 895ACC-16137Proposal34,945.22
OPP-48894Opportunity 381ACC-78549Negotiation33,667.00
OPP-61417Opportunity 802ACC-50544Discovery11,878.87
OPP-73471Opportunity 421ACC-53582Proposal18,204.54
OPP-99958Opportunity 354ACC-82902Negotiation14,981.09
Pipeline & forecasts →

Preserve the change behind the number

Stage history records the actual transition, owner, amount, currency and expected close date. Required evidence follows the selected stage. A reassignment or revised proposal creates a new history entry instead of rewriting the basis of a past forecast.

Commercial measure What it means
Proposed value Current net committed term value under discussion
Weighted pipeline Eligible value multiplied by its probability on the stated basis
Accepted bookings The current accepted contract scope recorded at close
Recognized revenue The accounting result determined outside the pipeline forecast

Expected future usage is disclosed separately from committed value. Subscription cadence and the agreed term remain visible, so an annual recurring amount is not silently substituted for total contract value. Different currencies convert through the retained reporting rate before aggregation.

My Forecast (current period)ForecastEntries
YouOpen
Entry NumberCategoryAmountCurrencyEntry Type
FE-12792Pipeline45,616.27CRR-88582RepSubmission
FE-23584BestCase6,513.51CRR-87474ManagerRollup
FE-98211Commit13,220.87CRR-49123RepSubmission
FE-94671Closed40,821.53CRR-94697ManagerRollup
FE-73884Pipeline4,370.84CRR-45085RepSubmission
FE-85085BestCase33,988.45CRR-15901ManagerRollup
Pipeline & forecasts →

Close from accepted terms

Sales Manager reviews the commercial terms independently where required. A won opportunity needs the active contract and its verified current acceptance evidence. Editing a stage to ClosedWon cannot substitute for that agreement or generate another order and commission.

Loss outcomes retain the actual decision time, reason and available competitor evidence. Expected close dates remain useful planning history. A controlled reopen records why the opportunity changed and reconciles any effects already created, preserving the original terminal decision.

Win/Loss Analysis uses those outcomes and their captured dimensions. Territory and segment at the time of close remain available even after account realignment, allowing sales leaders to distinguish a changing market from a changing reporting structure.

Top Accounts by PipelinePipelineSummaries
ByAccountCurrent
AccountPipeline AmountCurrencyOpportunity CountOwner
ACC-3932843,801.27CRR-1514713VX
ACC-999353,608.29CRR-5202612PZ
ACC-3087127,375.19CRR-869902LP
ACC-4201339,052.76CRR-4829940MH
ACC-6692814,030.71CRR-575605DB
ACC-8561025,072.97CRR-8997531MV
Pipeline & forecasts →

Submit a forecast with its source population

Sales Rep submits a period and category with the exact included opportunity versions. The submission captures values, probabilities, expected dates and currency conversion. Notes explain the rep’s judgment, including why an otherwise open deal is omitted.

Sales Manager assembles the team rollup from identified rep submissions. An explicit managerial adjustment remains distinguishable from the source opportunities. A report selects the rep or manager level as intended; it does not add both as separate business forecasts.

My Forecast (current period) shows the submission being prepared. Submitted versions remain reproducible when a rep subsequently changes a deal. A revised forecast supersedes the earlier version through the governed path and preserves the comparison history.

Pipeline by StagePipelineSummaries
StageDiscoveryProposalNegotiationByStageCurrent
StageCurrencyPipeline AmountWeighted AmountOpportunity Count
DiscoveryCRR-7960846,807.8539,096.331
ProposalCRR-1902111,905.5946,444.833
NegotiationCRR-1701635,355.8427,261.056
DiscoveryCRR-9801139,453.3734,082.4413
ProposalCRR-3819538,376.2010,875.3535
NegotiationCRR-7502028,303.6525,575.7515
Pipeline & forecasts →

Review the period and explain variance

Sales Manager locks the reviewed period snapshot. Forecast Accuracy compares that frozen submission with the defined actual closed population, using the selected reporting currency and cutoff. Current opportunity values cannot retrospectively improve an old forecast.

Pipeline by Stage and Top Accounts by Pipeline use retained grouped snapshots with unique opportunity membership. Product lines, buying contacts and campaign touches do not multiply the deal count. Pipeline Summary can then compare territory and rep results on a consistent population.

Approved quota versions provide the period and currency basis for attainment. Forecast confidence and earned commission remain separate judgments: a Commit forecast is not a won contract, and a won deal qualifies for pay only under its approved commission plan.

Modules

  • Lead management
    Lead NumberFirst NameLast NameEmail

    Lead management

    Capture enquiries, explain their scores and give each qualified prospect a clear owner and next step.

  • Pending ActivitiesOpen
    TypeSubjectRelated ToDue Date
    Meeting

    Accounts & relationships

    Keep the people, conversations and commitments behind each customer relationship connected and properly scoped.

  • Pipeline & forecasts
    Opportunity NumberNameAccountStage

    Pipeline & forecasts

    Keep opportunity progress, committed forecasts and actual outcomes connected to the evidence behind each deal.

  • Pending Quote ApprovalsPendingApproval
    Quote NumberOpportunityTotal AmountCurrency

    Products & quotes

    Build an offer with the right products, a defensible price and clear technical and commercial approvals.

  • Contracts Up for RenewalUpcoming
    Renewal NumberContractAccountOwner

    Contracts & renewals

    Preserve agreed terms, verify customer acceptance and manage the next contract term without losing the continuing business.

  • Outstanding InvoicesSent
    Invoice NumberAccountTotal AmountAmount Paid

    Orders & receivables

    Turn accepted commitments into evidenced fulfillment, accurate invoices and reconciled customer balances.

  • My Campaigns
    Campaign CodeNameTypeStatus
    Event

    Campaigns & outreach

    Plan audiences, review outreach and connect evidenced campaign responses to qualified opportunities.

  • My Commission Statements
    Statement NumberPeriodCurrencyTotal Accrued

    Commissions & sales operations

    Apply approved quotas and earning rules, explain each commission and separate statement review from actual payout.

Reports

All reports

Pipeline Summary

Frozen/as-of open opportunity net committed value by stage, territory and rep, converted to a selected reporting currency with retained rates; weighted value uses probability/100, and stage conversion uses OpportunityHistory cohorts rather than current-stage counts.

Pipeline by StagePipelineSummaries
StageDiscoveryProposalNegotiationByStageCurrent
StageCurrencyPipeline AmountWeighted AmountOpportunity Count
DiscoveryCRR-7960846,807.8539,096.331
ProposalCRR-1902111,905.5946,444.833
NegotiationCRR-1701635,355.8427,261.056
DiscoveryCRR-9801139,453.3734,082.4413
ProposalCRR-3819538,376.2010,875.3535
NegotiationCRR-7502028,303.6525,575.7515

Forecast Accuracy

Selected immutable rep submissions or manager rollups compared with frozen actual accepted net bookings through the same period cutoff/currency; child and parent submissions are never added together, managerial adjustments are visible, and reopened/superseded deals follow the stated correction cohort.

My Forecast (current period)ForecastEntries
YouOpen
Entry NumberCategoryAmountCurrencyEntry Type
FE-12792Pipeline45,616.27CRR-88582RepSubmission
FE-23584BestCase6,513.51CRR-87474ManagerRollup
FE-98211Commit13,220.87CRR-49123RepSubmission
FE-94671Closed40,821.53CRR-94697ManagerRollup
FE-73884Pipeline4,370.84CRR-45085RepSubmission
FE-85085BestCase33,988.45CRR-15901ManagerRollup

Win/Loss Analysis

Opportunities with actual ClosedAt in the chosen period, split by terminal outcome, LossReason, original source, accepted product family and attributed Competitor; reopened outcomes are separately linked and unknown competitor remains unknown.

Roles and permissions

Sales Rep

Owns assigned leads, customer relationships, pipeline, quotes, follow-up and renewal work.

Permissions and records
  • Manage own Accounts, Contacts, Leads, Opportunities, OpportunityProducts, OpportunityContacts, Activities and draft Quotes/QuoteItems through parent ownership
  • Decide evidence-based qualification on assigned Leads and execute the unique reviewed conversion
  • Prepare Contracts and Renewals for owned accounts
  • Self-release a known standard quote only when every line is within its resolved inclusive MinDiscountPercent ceiling and all technical/policy checks pass
  • Opportunities
  • OpportunityProducts
  • ForecastEntries
  • ForecastItems
Pending ActivitiesActivities
YouStatusOpenInProgressnext 7 days
  1. ACT-36318 · Open act-22822 Sep → 01 OctOpen
  2. ACT-23382 · InProgress act-96124 Sep → 30 SepInProgress
  3. ACT-89203 · Open act-28922 Sep → 30 SepOpen
  4. ACT-11577 · InProgress act-16916 Sep → 23 SepInProgress
  5. ACT-55276 · Open act-91524 Sep → 29 SepOpen
Sales Manager

Owns commercial authority, team forecasts, approved commission basis and contract decisions.

Permissions and records
  • Manage team Accounts, Contacts, Leads, Opportunities, child product/contact rows, draft Quotes/QuoteItems, Activities, Contracts, Renewals and escalated Cases within entity
  • Approve line discounts up to the minimum of price-book MaxDiscountPercent and own ManagerDiscountLimitPercent, independently where required
  • Approve beyond-standard commercial exceptions only with explicit ExceptionDiscountLimitPercent and policy ceiling, never by sending them to CPQ Admin
  • Independently approve final ContractTerms at Negotiate, excluding preparer/material editors
  • Opportunities
  • ForecastPeriods
  • ForecastEntries
Pending ActivitiesActivities
YouStatusOpenInProgressnext 7 days
  1. ACT-36318 · Open act-22822 Sep → 01 OctOpen
  2. ACT-23382 · InProgress act-96124 Sep → 30 SepInProgress
  3. ACT-89203 · Open act-28922 Sep → 30 SepOpen
  4. ACT-11577 · InProgress act-16916 Sep → 23 SepInProgress
  5. ACT-55276 · Open act-91524 Sep → 29 SepOpen

Related processes

My Leads
Lead NumberFirst NameLast NameCompany

Lead to deal

Move the right customer opportunity from qualification to an accepted agreement with clear commercial ownership.

5 stages · 2 approvals

Pending Quote ApprovalsPendingApproval
Quote NumberOpportunityTotal AmountCurrency

Quote to contract

Resolve configuration and pricing, review the agreement and verify the complete customer acceptance.

7 stages · 4 approvals

My Campaigns
Campaign CodeNameTypeStatus
Event

Campaign to opportunity

Release reviewed outreach, route genuine responses and preserve the link from campaign activity to qualified pipeline.

8 stages · 2 approvals

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