1. Crop Insurance Platform
  2. Frequently asked questions
FAQ

Questions, answered

Answers about policy review, crop assessments, claim decisions and payment records.

Crop Insurance Platform

9 questions

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How do I get started?

Click Get started, then use Proto to configure Crop Insurance Platform for your business. Begin with one policyholder, a policy with dated coverage, a reported loss and a farm assessment.

Who prepares and issues a policy?

Policy Owner prepares the policy and coverage. Independent Reviewer records the review decision and reason. Issuance stamps the issue time and leaves an operation receipt.

Where do coverage changes go?

coverage lines holds coverage lines; policy endorsements holds dated changes, reasons, revisions and carrier receipts under the policy.

How does an assessment affect a claim?

Submitting a crop loss assessment advances a claim under the same policy to Assessment and records an operation receipt. Check the intended claim when a policy has several.

What evidence supports a claim decision?

The claim carries loss evidence and dates. The reviewer can read its policy, dated coverage and crop loss assessment before recording a reason and benefit.

What happens after an approved claim decision?

The approval workflow moves the linked claim to Approved and raises a claim payment linked to the decision. Payment creation can then move the claim to Settled.

When does a claim become settled?

Creating the claim payment moves its linked claim to Settled and writes an operation receipt under the policy. Check the payment’s provider event and verification result as part of the handoff.

How are failed operations found?

Operations Overview highlights failed provider operations. The related operation receipt carries its key, action, result and failure reason.

Can different organizations use the same workspace?

Organizations connect policyholders, team members and policies. Agree record access for each team before importing live work.

Set up Crop Insurance Platform your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started