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- Crop Insurance Platform
- Who it's for
- Crop claims service teams
Crop claims service teams
A claims service team can start with a reported loss and follow it to a farm assessment and benefit decision. The assessment belongs to the policy, while the decision belongs to the claim. That distinction matters when several reported losses share one policy.
How Crop Insurance Platform is set up for you
Intake check
Open the linked policy and dated coverage before accepting the reported loss for review.
Assessment check
Match the submitted farm assessment to the intended claim under the same policy and inspect the operation receipt.
Decision record
Keep the claim decision reason and approved benefit beside the linked claim. An approved decision raises the payment record for the next owner to check.
Operational result
Compare provider event identifiers, verification values and operation results before reporting a payment outcome. Failed or review-needed operations stay in the work queue.
A claims service team can start with a reported loss and follow it to a farm assessment and benefit decision. The assessment belongs to the policy, while the decision belongs to the claim. That distinction matters when several reported losses share one policy.
Pilot a reported loss through submitted assessment, claim review and approved benefit. Agree which team member checks operation receipts and provider results after the payment record is created. Choose a real policy shape with a coverage change and a reported loss. Rehearse a normal approval and a returned or evidence-request decision. Compare the claim and payment links after the workflows run. This gives the team a concrete way to agree who acts next when an assessment is submitted or an operation fails.
Read the [implementation plan](/crop-insurance-platform/implementation) and [start guide](/crop-insurance-platform/get-started) before expanding the operating scope.
Features to start with
Roles on the team
- Loss Assessor
- Records farm observations and submits crop loss assessments.
- Claims Reviewer
- Reviews reported loss, assessment evidence and claim decisions.
- Payment Operator
- Checks premium and claim payment records and follows provider outcomes.
- Admin
- Maintains organization, team and user access.
Set up Crop Insurance Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.