Booking to arrival

Step by step

1. Review request Front Desk Agent

   Front Desk Agent records the member, selected session, places and intended dates. Property Manager confirms the resource and member details are suitable for the request.

   • Check reservation number, Member, Session, starts at, ends at and Places
   • Updates Bookings, Members, Sessions

2. Check capacity Property Manager

   Property Manager compares places with session capacity and checks the requested interval against confirmed bookings on that session. A departure boundary is not another occupied night.

   • Compare Bookings.Places with Sessions.Capacity and overlapping booking dates
   • Updates Bookings, Sessions

3. Confirm booking Property Manager

   The accepted request moves from requested to confirmed against the selected session. A changed interval or capacity conflict needs fresh review.

   • Move Status from Requested to Confirmed on accepted dates
   • Updates Bookings

4. Record arrival Front Desk Agent

   Front Desk Agent works from the confirmed booking, records the member's arrival and connects any service work to that same booking. The session becomes in progress.

   • Move Bookings.Status to Attended and Sessions.Status to In Progress; link service work
   • Updates Bookings, Sessions, Attendance

Front Desk Agent

Captures the request and arrival; Property Manager checks capacity and the commitment.