Charges to completion

Step by step

1. Prepare charges Finance Officer

   Finance Officer creates described draft folio lines on the intended booking. Keep the date and amount available for review.

   • Link member plans.Booking; record Description and Amount with Status Draft
   • Updates Member plans, Bookings

2. Review charges Operations Reviewer

   Operations Reviewer examines the source evidence and decides whether an eligible amount may be posted.

   • Examine the intended booking and draft amount
   • Updates Member plans, Bookings
   ApprovalA person approves before the work moves on.

3. Post accepted lines Finance Officer

   Finance Officer posts accepted lines and keeps voided lines recognizable in the booking history.

   • Move Status from Draft to Posted or keep a voided line visible
   • Updates Member plans

4. Confirm receipts Finance Officer

   Finance Officer distinguishes pending from provider-confirmed payments. A booking status change does not confirm money.

   • Match Payments.Reference and Booking; move Status from Pending to Confirmed only on provider result
   • Updates Payments, Bookings

5. Reconcile and complete Finance Officer

   Compare posted amounts with confirmed receipts or acknowledge an explicit outstanding account before Front Desk Agent completes the booking.

   • Compare posted Amount and confirmed Amount; move Bookings.Status to Completed
   • Updates Bookings, Member plans, Payments

Finance Officer

Prepares and reconciles; Operations Reviewer decides on eligible charge evidence; Front Desk Agent completes the booking after the handoff.