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- Cruise Line Management
- Frequently asked questions
Questions, answered
Answers for teams preparing reservations and guest service work.
Cruise Line Management
9 questions
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How do I get started?
Click Get started, then use Proto to configure Cruise Line Management for your business. Pilot a small set of units, one rate period and a representative reservation through departure.
Where does a guest stay begin?
Record the party and requested reservation with dates, guest count, unit and nightly rate. Property Manager reviews the unit before confirmation.
Can the team see available units?
Yes. Units records the current state and capacity; Available Units shows resources currently marked Available.
How are restaurant and spa bookings kept with a stay?
Front Desk Agent links each booking to the selected reservation and records the outlet type, start and guest count.
Who handles service tasks?
Front Desk Agent records the work. Property Manager assigns it to People and reviews completion against the affected unit.
How do charges reach the guest balance?
Finance Officer records folio or outlet charges against the reservation and distinguishes Draft, Posted and Voided.
How are payments treated at departure?
Finance Officer compares charges marked Posted with payments marked Confirmed. Pending and Refunded payments remain distinct.
What happens after checkout?
The reservation is marked checked out and the unit moves to Cleaning. Property Manager reviews the related work before making the unit Available.
Can we bring payment confirmations from another system?
Plan the provider connection and its reference rules during implementation. Check the source confirmation before marking the payment Confirmed.
Set up Cruise Line Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.