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- Cruise Line Management
- Process
- Guest service
Guest service
Front Desk Agent records a service task for a reservation and unit, choosing Cleaning, Maintenance or guest service. The assigned People record links the staff member to a user. Property Manager can review the task due time and working status while deciding what to do with the unit.
Step by step
-
Record request Front Desk Agent
Front Desk Agent creates a task on the affected reservation and unit.
- Keep the service need with the stay
- Updates Service tasks, Reservations, Units
-
Assign owner Property Manager
Property Manager selects the person responsible for the work.
- Set the person and due time
- Updates Service tasks, People
-
Start work Front Desk Agent
Front Desk Agent records the assignee starting work, moving the task from Assigned to in progress.
- Mark in progress
- Updates Service tasks
-
Record completion Front Desk Agent
Front Desk Agent records the assignee’s completion time and marks the task Completed.
- Mark Completed
- Updates Service tasks
-
Review impact Property Manager
Property Manager checks whether the unit state needs to change.
- Decide unit readiness
- Updates Units, Service tasks
ApprovalA person approves before the work moves on.
Who does what
Roles and permissions- Front Desk Agent
- , Property Manager.
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