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- Cruise Line Management
- Process
- Payment and departure
Payment and departure
Finance Officer records payments against reservations and distinguishes Pending, Confirmed and Refunded. Before departure, the officer compares confirmed receipts with posted folio and outlet charges. Property Manager records the stay as checked out after the balance is settled or acknowledged, then starts unit cleaning.
Step by step
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Collect records Finance Officer
Finance Officer opens the reservation’s charges and payments.
- Gather the stay balance
- Updates Reservations, Folio charges, Outlet charges, Payments
-
Confirm receipts Finance Officer
Finance Officer checks the payment reference and recorded status.
- Check Confirmed against the source
- Updates Payments
-
Review balance Finance Officer
Finance Officer compares confirmed receipts with posted charges.
- Settle or acknowledge the difference
- Updates Payments, Folio charges, Outlet charges
ApprovalA person approves before the work moves on. -
Close stay Property Manager
Property Manager moves the reservation from checked in to checked out.
- Mark checked out
- Updates Reservations
-
Start cleaning Property Manager
Property Manager marks the unit Cleaning and assigns work.
- Hold unit for turnaround
- Updates Units, Service tasks
Who does what
Roles and permissions- Finance Officer
- , Property Manager, Front Desk Agent.
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