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- Cruise Line Management
- Process
- Reservation to departure
Reservation to departure
A Property Manager records the guest, dates, party size and proposed unit. The manager checks capacity and competing reservations before confirming. Front Desk Agent prepares arrival and records service requests against the same stay. Finance Officer checks posted charges and confirmed receipts before Property Manager closes the reservation.
Step by step
-
Capture request Property Manager
Property Manager identifies the party and records the requested stay.
- Keep guest, dates and resource together
- Updates Parties, Reservations, Units
-
Review availability Property Manager
Property Manager checks unit capacity, status and overlapping dates.
- Check capacity and competing dates
- Updates Reservations, Units
ApprovalA person approves before the work moves on. -
Confirm reservation Property Manager
Property Manager moves the stay from Requested to Confirmed.
- Mark Confirmed
- Updates Reservations
-
Deliver guest service Front Desk Agent
Front Desk Agent follows the checked-in stay and links work to it.
- Link work to the stay
- Updates Reservations, Service tasks, Excursion bookings
-
Review charges Finance Officer
Operations Reviewer examines the linked evidence before financial closure.
- Compare posted costs with confirmed receipts
- Updates Folio charges, Outlet charges, Payments
ApprovalA person approves before the work moves on. -
Close stay Property Manager
Property Manager records checked out after reconciliation.
- Mark checked out and begin cleaning
- Updates Reservations, Units
Who does what
Roles and permissions- Property Manager
- , Front Desk Agent, Finance Officer, Operations Reviewer.
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