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- Cruise Line Management
- Process
- Restaurant and spa bookings
Restaurant and spa bookings
Front Desk Agent starts with the guest reservation and enters the requested booking time, guest count and outlet type. The resulting booking stays attached to the reservation. Property Manager can read it when coordinating service, and Finance Officer can check the stay before recording a separate outlet charge.
Step by step
-
Find stay Front Desk Agent
Front Desk Agent opens the selected reservation.
- Establish the guest context
- Updates Reservations, Parties
-
Record request Front Desk Agent
Front Desk Agent chooses Restaurant or Spa and enters start time and guest count.
- Save outlet type, start and count
- Updates Excursion bookings
-
Check details Property Manager
Property Manager checks the booking against the guest request.
- Check linked stay and requested time
- Updates Excursion bookings, Reservations
ApprovalA person approves before the work moves on. -
Deliver service Front Desk Agent
The team uses the linked booking to coordinate the venue.
- Keep the booking available to staff
- Updates Excursion bookings
-
Hand off charge Finance Officer
Finance Officer checks evidence before drafting an outlet charge.
- Attach cost to the correct stay
- Updates Outlet charges, Reservations
Who does what
Roles and permissions- Front Desk Agent
- , Property Manager, Finance Officer.
Set up Cruise Line Management your way.
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