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- Data Center Management
- Process
- Physical work evidence
Physical work evidence
The Service Technician records two kinds of physical observation. A rack position belongs to an asset; a cable connection belongs to an incident. The links tell the next operator why the entry matters. The technician reads the physical labels and measurements before submitting, and an invalid entry returns a reason to correct it.
Step by step
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Equipment check Asset Manager
The Asset Manager confirms the tagged asset and its service.
- Confirm equipment identity
- Updates Assets, Services
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Rack observation Service Technician
The Service Technician records rack code, starting unit, height and power.
- Enter placement and power
- Updates Rack positions, Assets
-
Rack validation Service Technician
The asset link and measured values are checked before the record is saved.
- Save valid observation or return reason
- Updates Rack positions, Assets
-
Incident context Incident Coordinator
The Incident Coordinator identifies the operational incident for patch work.
- Identify patch's operational case
- Updates Incidents, Services, Assets
-
Cable observation Service Technician
The technician records both ports, cable identity, type and install date.
- Enter endpoints and cable identity
- Updates Cable connections, Incidents
-
Cable validation Service Technician
The incident link and connection detail are checked before the patch is saved.
- Save valid patch or return reason
- Updates Cable connections, Incidents
Who does what
Roles and permissions- Service Technician
- , Asset Manager, Incident Coordinator, Service Manager.
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