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- Data Center Management
- Process
- Request to completion
Request to completion
A service request begins with a requester and the service that needs work. The Request Coordinator checks the type and due date before making the approval decision. The Service Technician starts only approved work and records completion when the job is done. This path keeps a target date distinct from the actual finish.
Step by step
-
Service context Service Manager
The Service Manager confirms the service and its owner so the request goes to the right team.
- Confirm service ownership
- Updates Services, People
-
Request intake Request Coordinator
The Request Coordinator records what was asked, by whom and when it is due.
- Record requester, type and due date
- Updates Service requests, Services, People
-
Request approval Request Coordinator
The Request Coordinator approves or rejects the submitted work.
- Decide Approved or Rejected
- Updates Service requests
ApprovalA person approves before the work moves on. -
Request fulfillment Service Technician
The Service Technician takes approved work into progress.
- Move Approved to in progress
- Updates Service requests
-
Completion Service Technician
The technician records the actual finish and completes the request.
- Record completed at and Completed
- Updates Service requests
-
Service review Service Manager
The Service Manager checks the service context and any overdue work.
- Review due and completion dates
- Updates Service requests, Services
Who does what
Roles and permissions- Request Coordinator
- , Service Technician, Service Manager, Admin.
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