Admin
Configures access, references and imports across the app.
Can
- Manage Users, People, Services, Assets
- View Incidents, Changes, service requests, rack positions, cable connections, integration receipts
- Data Center Management
- Roles and decisions
Who can do what in Data Center Management
Assign service, response, physical work and approval responsibilities.
Who can do what
| Role | Service and asset context | Rack space and power | Cable connections | Incident response | Changes and windows | Requests and fulfillment | Problems and receipts |
|---|---|---|---|---|---|---|---|
| Admin | Edit | Edit | Edit | Edit | Edit | Edit | Edit |
| Service Manager | Edit | View | View | View | View | View | Edit |
| Incident Coordinator | View | View | View | Edit | View | View | View |
| Service Technician | View | Edit | Edit | Edit | Edit | Edit | — |
| Change Manager | View | View | View | View | Edit | — | — |
| Request Coordinator | View | View | View | View | View | Approve | View |
| Asset Manager | Edit | Edit | Edit | Edit | Edit | — | — |
Each role in detail
Service Manager
Owns service records and reviews operational outcomes.
Can
- Manage Services, Problems
- View Assets, Incidents, Changes, service requests, integration receipts
Starts on: Change schedule
Incident Coordinator
Triage owner for affected services and assets.
Can
- Manage Incidents, incident updates
- View Services, Assets, People, cable connections, rack positions
Starts on: Open incidents
Service Technician
Records assigned response, rack and cable work.
Can
- Manage Incidents, incident updates, Changes, service requests, rack positions, cable connections
- View Assets, Services
Starts on: Change schedule
Change Manager
Reviews planned changes and their recorded controls.
Can
- Manage Changes
- View Services, Assets, Incidents
Starts on: Change schedule
Request Coordinator
Reviews submitted requests and follows delivery.
Can
- Manage service requests
- View Services, People, Assets
Reviews and approves
- Approve service requests
Starts on: Submitted requests
Asset Manager
Maintains equipment and placement context.
Can
- Manage Assets, rack positions
- View Services, Incidents, cable connections
Starts on: Asset inventory
Set up Data Center Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.