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- Database Administration
- Who it's for
- Internal IT database teams
Internal IT database teams
An internal IT team often responds to database issues while maintaining other service assets. Database Administration connects the database inventory with its host assets, service ownership and operational work. A responder can begin with an incident's service and asset, then find the database and backup record relevant to that host.
How Database Administration is set up for you
Service mapping
Keep the service owner and criticality current so changes and incidents reach the right people.
Investigation history
Record incident acknowledgment and authored updates, then keep recurring causes under a problem owner.
Planned work
Review change risk, planned start and end, and rollback plan before implementation.
Requested work
Route submitted service requests to an approver before fulfillment starts.
An internal IT team often responds to database issues while maintaining other service assets. Database Administration connects the database inventory with its host assets, service ownership and operational work. A responder can begin with an incident's service and asset, then find the database and backup record relevant to that host.
Choose an internal service with an established owner. Register its host asset and the database instance on that host. Have the database administrator check the engine, version and owner, then record a recent backup outcome. A backup reviewer checks the restore-test evidence for a completed run. The team can now trace the service from an instance to a host and a real operating record.
Run a separate rehearsal for a service interruption. Open an incident with the affected asset, assign a responder and record the actual acknowledgment time. Add an update describing the investigation. If the issue appears again, give the service manager a problem record with a statement and owner. This preserves the immediate response and the longer investigation as separate work.
Features to start with
Roles on the team
- Admin
- Maintains access and reference records across database operations.
- Database Administrator
- Owns database instance details and records backup work against the right instance.
- Backup Reviewer
- Checks backup outcomes and recorded restore-test evidence.
- Incident Responder
- Takes responsibility for incidents and records investigation updates.
- Change Approver
- Reviews change risk, schedule and rollback plan before implementation.
- Request Approver
- Decides whether submitted service requests can proceed.
- Service Manager
- Owns service context, recurring problems and incoming integration receipts.
Set up Database Administration your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.