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- Database Administration
- Who it's for
- Managed database services
Managed database services
A managed service team may support databases across several service lines. The first task is to make the database name, host asset, service and responsible person agree. That foundation lets responders find the operational context of a failed backup or urgent incident without relying on a private inventory.
How Database Administration is set up for you
Instance ownership
Assign a person to each database instance and check the engine, version and host asset during onboarding.
Backup review
Record backup runs against the instance and let a backup reviewer distinguish completion from a recorded restore test.
Response work
Open incidents against the affected service and asset, with a named assignee and timed updates.
Service decisions
Put planned database changes through risk, schedule and rollback review before the administrator executes them.
A managed service team may support databases across several service lines. The first task is to make the database name, host asset, service and responsible person agree. That foundation lets responders find the operational context of a failed backup or urgent incident without relying on a private inventory.
Begin with a service that the team already operates and its current host assets. Connect its databases and owners, then record a recent backup run for a representative instance. Use that case to rehearse a failed-run handoff: identify the service and asset, open an incident and record an acknowledgment and investigation update. The service manager should be able to read the case without asking which spreadsheet holds the host mapping.
Next, enter a change with a planned window and rollback plan. Let the change approver decide whether it may proceed. The process tests both service ownership and the team's approval boundary. Add service requests after the requester and service records are checked, so the submitted inbox presents a meaningful decision rather than an unidentified action.
Features to start with
Roles on the team
- Admin
- Maintains access and reference records across database operations.
- Database Administrator
- Owns database instance details and records backup work against the right instance.
- Backup Reviewer
- Checks backup outcomes and recorded restore-test evidence.
- Incident Responder
- Takes responsibility for incidents and records investigation updates.
- Change Approver
- Reviews change risk, schedule and rollback plan before implementation.
- Request Approver
- Decides whether submitted service requests can proceed.
- Service Manager
- Owns service context, recurring problems and incoming integration receipts.
Set up Database Administration your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.