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- Database Administration
- Process
- Service context and event review
Service context and event review
Maintain service ownership, investigate recurring issues and reconcile event receipts.
Step by step
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Register Service Service Manager or Admin
Service Manager or Admin names the service, sets its owner and criticality, and records its operating status. Assets and operational work then refer to this service.
- Establishes service ownership and host context.
- Updates Services, People, Assets
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Investigate Incident Incident Responder or Service Manager
Incident Responder records the immediate service issue; Service Manager can open a problem when a recurring cause needs its own owner and investigation.
- Keeps immediate response and cause investigation visible.
- Updates Incidents, Incident updates, Problems
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Review Event Receipt Service Manager
Service Manager checks the provider event identity and processing state, then reconciles failed or rejected receipts with the provider.
- Records the processing outcome for provider reconciliation.
- Updates Integration receipts
Who does what
Roles and permissions- Service Manager
- , Incident Responder, Database Administrator, Admin.
Set up Database Administration your way.
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