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- Database Administration
- Process
- Request approval and fulfillment
Request approval and fulfillment
Review a submitted service request before carrying out the approved action.
Step by step
-
Approve Request Request Approver
Request Approver checks requester, service, request type and due date. The approver records approval or rejection before anyone treats the request as executable work.
- Records the decision on submitted work.
- Updates Service requests, People, Services
ApprovalA person approves before the work moves on. -
Fulfill Request Service Manager
Approval moves the request into progress for Service Manager to complete the action and record the completion date. Rejected work stays a visible decision, without entering the fulfillment queue.
- Records progress and completion against the request.
- Updates Service requests
Who does what
Roles and permissions- Request Approver
- , Service Manager, Admin.
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