Admin
Maintains access and reference records across database operations.
Can
- Manage Users, People, Services, Assets, database instances
- View backup runs, Incidents, Changes, service requests, Problems, integration receipts
- Database Administration
- Roles and access
Who can do what in Database Administration
Give each operational decision to an accountable person.
How permissions work
Separate decisions
Change review and request approval have different owners and working records.
Keep ownership visible
Instance, service, problem and incident records each identify the person responsible for that work.
Rehearse with real cases
Check access using a representative backup, incident, change and request before opening the process to the wider team.
Who can do what
| Role | Database Inventory | Backup Evidence | Incident Response | Change Control | Service Requests | Service Evidence |
|---|---|---|---|---|---|---|
| Admin | Edit | Edit | Edit | Edit | Edit | Edit |
| Database Administrator | Edit | Edit | View | View | — | View |
| Backup Reviewer | View | Edit | View | View | — | View |
| Incident Responder | View | View | Edit | View | — | View |
| Change Approver | View | View | View | Approve | — | View |
| Request Approver | View | — | View | — | Approve | View |
| Service Manager | Edit | Edit | Edit | Edit | View | Edit |
Each role in detail
Database Administrator
Owns database instance details and records backup work against the right instance.
Can
- Manage database instances, backup runs
- View Assets, Services, Incidents, Changes, Problems
Starts on: Change Schedule
Backup Reviewer
Checks backup outcomes and recorded restore-test evidence.
Can
- Manage backup runs
- View database instances, Assets, Services
Starts on: Backup Runs to Verify
Incident Responder
Takes responsibility for incidents and records investigation updates.
Can
- Manage Incidents, incident updates
- View database instances, Assets, Services, Problems
Starts on: Open Incidents
Change Approver
Reviews change risk, schedule and rollback plan before implementation.
Can
- Manage Changes
- View Services, Assets, database instances
Reviews and approves
- Approve Changes
Starts on: Change Schedule
Request Approver
Decides whether submitted service requests can proceed.
Can
- Manage service requests
- View People, Services
Reviews and approves
- Approve service requests
Starts on: Request Approval Inbox
Service Manager
Owns service context, recurring problems and incoming integration receipts.
Can
- Manage Services, Assets, Problems, integration receipts
- View Incidents, Changes, service requests, database instances, backup runs
Starts on: Change Schedule
Set up Database Administration your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.