Questions, answered

Click Get started, then use Proto to configure Delivery Slot Management for your business. Pilot one catalog, one warehouse and a representative order through shipment and service review.

A booking joins its customer, cart, ordered resources, shipping method and addresses. Financial, fraud, fulfillment and overall statuses answer separate questions.

Shipping methods records method type, price, carrier, service code and the catalog where the option applies. Decide which methods to activate for the pilot.

Order shipments carries the carrier, tracking number, shipment status and booking reference. Customer Service Rep can use it to answer a delivery question.

Booking resources retains ordered, fulfilled and refunded quantities. Bookings has a partially fulfilled fulfillment status, separate from its financial status.

Payment evidence holds the attempt type, amount, status and provider reference. Connect the actual payment provider and reconcile its response with the booking.

Order refunds records amount, reason, processing status and the approving user. Agree the approval and restock policy before customer service starts processing requests.

Store sessions records visit source, device and conversion state. Carts, abandoned carts and applied discounts provide additional context for follow-up and offer analysis.

Prepare stable product and customer identifiers, variant SK us, opening inventory, booking references and historical payment and shipment evidence. Reconcile a sample before cutover.