Service and refunds

Step by step

1. Review exceptions Customer Service Rep

   Find the original order and event trail. Customer Service Rep records the case against the original booking.

   • Find the original order and event trail
   • Updates Bookings, Order shipments, Operation receipts

2. Assess request Customer Service Rep

   Record amount, reason and item context. Customer Service Rep checks prior refunds and enters the requested amount.

   • Record amount, reason and item context
   • Updates Order refunds, Booking resources

3. Decide refund Customer Service Rep

   Merchant Owner reviews eligibility and Customer Service Rep records the decision. Merchant Owner decides eligibility; Customer Service Rep records the authorized user.

   • Review eligibility and record the authorized user
   • Updates Order refunds, Users
   ApprovalA person approves before the work moves on.

4. Reconcile outcome Customer Service Rep

   Check processing status and restock handling. Customer Service Rep checks the processing result; Warehouse Operator handles returned stock.

   • Check processing status and restock handling
   • Updates Order refunds, Bookings, Inventory

Customer Service Rep

, Warehouse Operator, Merchant Owner.

Each person works within the configured role permissions and passes the original record reference to the next owner.