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- DNS & Domain Management
- Process
- Service request fulfillment
Service request fulfillment
A service request starts with a requester and linked service. The operator checks the requested work and due date, makes the review decision, and follows the result through completion.
Step by step
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Request intake Service Operator
Service Operator checks the requester, service, request type and due date on a Submitted entry.
- Check requester, service and due date
- Updates Service requests
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Request review Service Operator
Service Operator moves a valid Submitted request to Approved or Rejected.
- Move Submitted to Approved or Rejected
- Updates Service requests
ApprovalA person approves before the work moves on. -
Execution Service Operator
Service Operator moves Approved to in progress and carries out the requested work.
- Move Approved to in progress
- Updates Service requests
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Completion Service Operator
Service Operator checks the result with the requester, records the completion date and moves in progress to Completed.
- Record result check, date and Completed
- Updates Service requests
Who does what
Roles and permissionsSet up DNS & Domain Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.