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- DNS & Domain Management
- Process
- Service change control
Service change control
A service change needs a risk decision, a planned window and a usable rollback plan before implementation. Review the linked service and have the operator verify the observed outcome.
Step by step
-
Change planning Service Operator
Service Operator links the service, records the risk, window and rollback plan, and moves Draft to Review.
- Move Draft to Review with risk and window
- Updates Changes
-
Change review Service Operator
Service Operator checks the service and planned window against the risk and recovery path.
- Check window and rollback plan
- Updates Changes
-
Change approval Service Operator
Service Operator approves a complete Review entry or moves it to Rejected.
- Move Review to Approved or Rejected
- Updates Changes
ApprovalA person approves before the work moves on. -
Implementation Service Operator
Service Operator moves Approved to Implementing when work begins.
- Move Approved to Implementing
- Updates Changes
-
Verification Service Operator
Service Operator checks the outside acknowledgment and observed result before moving Implementing to Verified, or records rolled back after recovery.
- Move Implementing to Verified or rolled back
- Updates Changes, Integration receipts
Who does what
Roles and permissionsSet up DNS & Domain Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.