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- Donor Management System
- Frequently asked questions
Questions, answered
Answers about case setup, receipt review and linked evidence.
Donor Management System
9 questions
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How do I get started?
Click Get started, then use Proto to configure Donor Management System for your business. Start with one organization, one program and a real funding case. Assign an owner and reviewer, then rehearse a decision and receipt review.
What is a funding case?
It is the record for a request, with its subject, organization, program, owner, due date, requested amount and status. Award details can be recorded on the same case.
How do I record a program?
Create a program under an organization with its code, contact details and eligibility note. Link the funding case to the program it concerns.
Where do donations appear?
Record the financial movement as a fund event on the parent case. A donation receipt is a separate record with donor text, date, amount, status and provider receipt reference.
Who reviews a receipt?
Assign a receipt reviewer separate from the finance officer who prepares it. The reviewer records a decision and reason against the linked case evidence.
Can we keep supporting files?
Yes. A record attachment links a titled file to a case and carries an evidence type, upload time, uploader and internal or shared visibility.
How do we investigate a failed operation?
Open a failed operation result. Read the action, expected revision and failure reason, then inspect its parent case and review decisions.
Can a case be corrected after a decision?
Record the correction against the current case and retain the earlier decisions and attachments. A reviewer records a new reasoned decision for the changed scope.
What should finance reconcile?
Compare the case award with linked fund events and check the provider receipt reference against the outside source. Read a donation receipt as its own review record.
Set up Donor Management System your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.