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- E-commerce + CRM + Analytics + Support
- Process
- Submit proposal
Submit proposal
Record the outbound proposal conversation on the qualified opportunity.
Step by step
-
Review the offer context Sales Representative
Sales Representative reads the account, primary contact, opportunity lines, expected value and close date before communicating with the customer.
- Check buyer and working offer
- Updates Opportunities, Accounts, Contacts, Opportunity lines
-
Prepare the customer material Sales Representative
The representative checks quantities and offered prices and stores a relevant document or reference link with the opportunity when the team uses attachments.
- Keep item details and optional reference material
- Updates Opportunity lines, Record attachments
-
Send the proposal Sales Representative
Sales Representative communicates the offer through the agreed customer channel and records what response is expected next.
- Record the next customer step
- Updates Opportunities, Relationship activities
-
Run submission Sales Representative
Sales Representative invokes Submit Proposal. The workflow logs an email activity, moves the opportunity from Qualified to Proposal and writes an operation receipt.
- Move Qualified to Proposal with email activity and receipt
- Updates Opportunities, Relationship activities, Operation receipts
-
Follow the response Sales Representative
The owner schedules a call, meeting or task if the customer needs time to decide. Sales Manager reviews the account and close date when the proposal stays open.
- Track due work and expected close date
- Updates Relationship activities, Opportunities
Who does what
Roles and permissions- Sales Representative
- Prepares and submits.
- Sales Manager
- Reviews timing, value and next step.
- Admin
- Maintains the product reference list.
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