Order Fill Rate
Compare accepted units with shipped units by order cohort, channel and SKU; show cancellations separately and never silently remove unmet demand.
Orders · View preview
Reports and analytics
Reporting definitions for order coverage, promises, returns and unresolved money movements.
Backorder Age
Show uncovered quantities, first unresolved date, next review date and supply evidence by owner.
Allocation · View preview
Promise Reliability
Compare first accepted promise and latest agreed promise with evidenced delivery; retain revised commitments and exclude unconfirmed tracking outcomes from on-time claims.
Orders · View preview
Split Shipment Cost
Show dispatch count and recorded carrier charges per order when a configured cost source supplies them; missing costs remain unknown.
Fulfilment · View preview
Order Cycle Time
Measure source acceptance to release, dispatch and delivery separately, with holds and unresolved stages visible.
Orders · View preview
Return Reasons and Disposition
Compare authorised, received and inspected quantities by SKU, reason and condition without equating returns to refunds.
Returns · View preview
Refund Exposure
Show approved, in-flight, unknown and confirmed refunds against verified captured amounts in each currency.
Returns · View preview
Price Exceptions
Show discount and price overrides with requester, independent reviewer and frozen order revision.
Orders · View preview
Channel Reconciliation
Show missing orders, conflicting identities and unresolved external acknowledgements by channel and reconciliation window.
Reports · View preview
Stock Commitment Reconciliation
Compare active reservations and pending dispatch debits to authority snapshots, highlighting stale stock and unacknowledged movements.
Allocation · View preview
No reports are assigned to this role. Select Everyone to see all reports.
Customer obligations
Order Fill Rate
Compare accepted and shipped units by a declared cohort, with cancellations shown separately. Retain the unmet demand that a cancellation resolves.
View filterStatusPendingReviewReadyPartFulfilled
Backorder Age
Show uncovered quantity, its accountable owner, supply evidence and next review date. A future expected date does not resolve current demand.
View filterStatusOpenOffered
Promise Reliability
Preserve the first accepted promise and each customer-agreed revision. Compare both with evidenced delivery; missing tracking results remain unknown.
View filterYou
| Order Number | Customer | Status | Requested Date | Promised Date | Owner |
|---|---|---|---|---|---|
| ORD-24661 | CUS-169 | Draft | 13 Oct | 15 Oct | EW |
| ORD-56356 | CUS-226 | PendingReview | 05 Oct | 07 Oct | FC |
| ORD-24369 | CUS-234 | Ready | 20 Oct | 28 Oct | MF |
| ORD-29549 | CUS-213 | PartFulfilled | 12 Oct | 19 Oct | KX |
| ORD-71440 | CUS-080 | Fulfilled | 07 Oct | 11 Oct | RK |
| ORD-51520 | CUS-093 | Cancelled | 26 Oct | 30 Oct | KE |
Order Cycle Time
Separate commercial checks, warehouse waiting, dispatch and delivery. Open stages stay visible in the work queue instead of disappearing from completed-order averages.
View filterStatusPendingReviewReadyPartFulfilled
Stock and warehouse work
Split Shipment Cost
Group packages under the original order and use actual recorded cost only when a configured source supplies it. Keep currency and missing-cost coverage visible.
View filterStatusDispatchedInTransitDeliveredException
Stock Commitment Reconciliation
Compare reservations and pending dispatch debits with current authority snapshots. Investigate stale observations, double-counted commitments and movement acknowledgements before releasing availability.
View filterAccepted
| Snapshot Number | Product | Location | On Hand | Unavailable | External Committed |
|---|---|---|---|---|---|
| IS-79486 | PRD-3816 | LCT-150 | 240 | 590 | 120 |
| IS-43510 | PRD-6620 | LCT-120 | 570 | 870 | 850 |
| IS-59316 | PRD-7958 | LCT-110 | 70 | 70 | 680 |
| IS-94124 | PRD-9959 | LCT-120 | 380 | 860 | 470 |
| IS-74868 | PRD-2945 | LCT-110 | 360 | 730 | 470 |
| IS-44102 | PRD-3616 | LCT-150 | 150 | 210 | 480 |
Returns and financial exposure
Return Reasons and Disposition
Distinguish authorised, received and inspected quantities by product, condition and outcome. Physical receipt and financial refund are different measures.
View filterStatusPartReceivedReceived
Refund Exposure
Show approved, sending, unknown and succeeded amounts against verified captures. An unknown provider result continues to reserve capacity until reconciled.
View filterStatusSendingUnknownFailed
Price Exceptions
Retain the requester, independent decision maker, commercial reason and frozen order revision. Later price changes cannot overwrite the basis of an earlier decision.
View filterSubmitted
- OR-47018 ORD-79124 230 10 d
- OR-22829 ORD-75020 850 14 d
- OR-49716 ORD-49828 570 5 d
- OR-65444 ORD-36726 250 12 d
- OR-38297 ORD-64909 660 7 d
OR-47018
- Order
- ORD-79124
- OrderRevision
- 230
- Reason
- PaymentRisk
- RequestedBy
- XT
- AssignedReviewer
- TL
Review order exception waits for the order manager.
Illustrative preview · actions are unavailable here.
Connection health
The reports inherit channel, location and financial-data permissions. Definitions must specify timezone, currency, cohort and the treatment of reopened orders. Export and agent access need the same controls as the working screen.
Channel Reconciliation
Compare canonical orders and external acknowledgements with a declared source interval and cursor. Retain mismatches and resolution evidence rather than reporting the connection healthy because its last request returned successfully.
View filterException
| Reconciliation Number | Channel | Scope | Window Start | Window End | Mismatch Count |
|---|---|---|---|---|---|
| RR-25899 | CHN-5218 | Orders | 20 Oct | 29 Oct | 27 |
| RR-95793 | CHN-1225 | Stock | 18 Oct | 23 Oct | 2 |
| RR-98777 | CHN-9061 | Shipments | 14 Oct | 16 Oct | 6 |
| RR-85487 | CHN-3208 | Payments | 25 Oct | 03 Nov | 25 |
| RR-73276 | CHN-8904 | Credits | 03 Oct | 10 Oct | 37 |
| RR-42883 | CHN-1469 | Orders | 26 Oct | 03 Nov | 18 |