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- Election Management
- Frequently asked questions
Questions, answered
Answers about case setup, review, evidence and delivery.
Election Management
10 questions
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How do I get started?
Click Get started, then use Proto to configure Election Management for your business. Pilot one organization, one service definition and a representative application with an independent reviewer.
Who prepares a case?
The Case Officer records the case, requirement lines, documents and follow-up actions.
Who decides an application?
The Authorized Reviewer records an approval, return or rejection against the case revision.
Can a reviewer approve their own case?
A separate Authorized Reviewer makes the approval decision. During setup, test that the person who prepared the case cannot approve the same revision.
Where do submitted documents go?
Case documents hold the attachment, document date, external reference and verification record.
How do we track unresolved work?
A case action carries an assignee, due date, status and resolution.
What happens when a decision is returned?
The Case Officer corrects the case and sends the successor revision for independent review.
How do we check delivery?
Compare the case delivery reference with its execution attempt, operation run, steps and any external receipt.
What if a delivery result is uncertain?
Inspect the run and provider reference before repeating the action. Keep the run visible for reconciliation.
Can an analyst change a decision?
No. The Read Only Analyst reads authorized records and summaries without editing the decision.
Set up Election Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.