Evidence and controls

Attachments hold a title, evidence type, upload time, visibility and uploader. Application evidence records provider statements, confirmations, settlements and corrections against an application. Operation receipts preserve the operation key, expected revision, result state, effect references and failure reason for a later check.

The application connects its supporting attachments, provider evidence, decisions and operation receipts. A receipt identifies the operation key and expected revision, then records the actual effect references or the reason for a failure. Loan Operations Analyst checks the claimed outcome against persisted records and provider evidence before treating it as complete.

• Separate sources. Keep a document attachment, provider evidence row and decision record linked to the same application.
• Check the effect. Compare a receipt with the persisted row and provider confirmation.
• Preserve retries. Use the same operation key when checking a repeated action.

Agree which documents may be shared and who verifies provider evidence. Keep an operation key stable across a retry; the receipt should point to the actual effect rather than a planned one. Give the Auditor read access to the decision and supporting record while keeping write and execution authority with operating staff.

Agree who verifies provider evidence and who can change an operation receipt after review. Decide when an attachment may be Shared and keep the uploader and upload date visible. Rehearse a receipt that claims an effect the provider has not confirmed; the discrepancy should remain available to Loan Operations Analyst and Auditor.

Take an operation whose receipt is Pending. Compare its recorded effect references with the application, account and provider confirmation. If they agree, record the verified completion. If an effect is absent or differs, leave the discrepancy visible as needs review with a failure reason. Have an Auditor retrace the decision and evidence from the application.

Ask the analyst to identify the exact record named by the receipt and compare it with provider evidence. A Pending receipt should move to Completed only after those sources agree. If they differ, keep needs review and its reason. The Auditor should retrace the original decision, attachment and correction without editing them.

• Open operation receipts — Find pending, failed and disputed outcomes for verification.
• Review decisions — Trace a reviewer’s decision back to the application revision.

See the related process for the case sequence and the data model for the record relationships. Use roles to rehearse access before the team begins.