Review vehicle compatibility and decide a reported part failure using its own evidence.
Industry Specialist selects the part and records the vehicle make, model and model year in vehicle fitments. Fitment status stays Review while compatibility is being checked. Industry Specialist checks the required vehicle description before handing the evidence to review.
Industry Reviewer approves suitable evidence through the agreed controlled action before fitment status changes from Review to Verified. Withdrawn evidence remains distinguishable from Verified evidence. Keep the independent decision with the evidence the reviewer checked.
Industry Specialist submits a warranty claim with the part, vehicle VIN, failure date and requested amount. Check the selected part against the reported failure before handing the claim to review.
Industry Reviewer examines the evidence at Inspection and approves or rejects the claim through the agreed decision. The success path is Submitted to Inspection to Approved. Rejected is a separate result, with its explanation retained by the agreed action.
Industry Specialist records the permitted Paid outcome only after the agreed confirmation requirements are met. Set up payout confirmation as a connection and agree who checks the returned result before recording payment.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.