Delivery

Warehouse Operator picks against the order line and its reservation. The pick task retains planned timing, assigned person and actual picked quantity. Warehouse Manager plans a route with an operator, source warehouse, transport reference and sequenced stops. Release requires a reviewed route decision. A planned stop or route cannot be treated as an actual dispatch.

The delivery records dispatched quantity, title rule and actual evidence. For dispatch terms, the issue at handoff transfers title. For delivery terms, goods remain owned in transit until accepted at the stop. Each visit records an attempt and line outcomes such as accepted, refused, failed or damaged quantity. Partial outcomes can leave the route and shipment open for another visit without losing the original order link.

A customer return starts from bounded original shipment scope. Physical receipt, disposition, commercial credit and refund remain separate decisions. Warehouse staff can hold, restock, rework or scrap actual returned quantity through the reviewed disposition path. Accountant handles the financial document. This prevents a failed stop or returned carton from automatically creating a credit or reversing unrelated delivery history.

• Pick. Warehouse Operator records actual picked quantity against an accepted order line and reservation.
• Route. Warehouse Manager reviews the assigned operator, transport reference and ordered stops before route release.
• Visit. Warehouse Operator records dispatch and each actual delivery attempt; returned goods enter a separate disposition decision.

Agree transport evidence, stop sequencing, who records an attempt, and how the title rule is chosen on orders. Rehearse partial delivery and refusal before the route is used for live work. Keep the decision owner separate from the preparer for controlled releases. Use a real sample that includes a correction, so the operating team sees where the original record remains available.

Pick an accepted order, release a route and dispatch part of the line. Record one delivered quantity and one refusal. Check remaining transit or unfulfilled scope and start a bounded return only for the original line. Ask the next owner to trace the source, decision and actual event in order. Compare the remaining quantity and value after each partial action. Record the person who resolved an exception and the evidence they used.

• Delivery route schedule — Planned start and end times, operator and status for each route.
• Route exception board — Released or active routes whose stops need follow-up.

Use delivery and returns for the operating rehearsal.