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  1. Jewelry ERP
  2. Frequently asked questions
FAQ

Questions, answered

Practical answers about starting, stock, approvals, delivery and settlement.

Jewelry ERP

9 questions

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How do I get started?

Click Get started, then use Proto to configure ERP for Jewelry for your business. Begin with one selling entity, one warehouse, a small product range and a reconciled dealer order cycle.

Can our sales team handle dealer credit limits?

Yes. Dealer accounts have a credit limit and currency. Credit reviews compare current exposure with a proposed increase; Finance Manager decides a required exception separately from Sales Manager’s order approval.

Can an order ship in parts?

Yes. Order lines, shipment lines and allocations retain eligible, dispatched, title-transferred and billed quantities. The team can follow the original promise and remaining commitment after a partial shipment.

How are supplier arrivals recorded?

Warehouse Operator records actual arrival. Accepted, rejected and pending quantities remain separate, so only confirmed accepted stock becomes usable inventory.

Can we transfer stock between warehouses?

Yes. A reviewed transfer records source, destination, dispatched quantity and what is received. Stock in transit remains distinct from stock available to pick.

How are delivery routes handled?

Warehouse Manager releases a route with an assigned operator and planned stops. Delivery attempts and results record what each dealer accepted, refused or could not receive.

What happens when a dealer returns part of an order?

Authorize the request against the original eligible quantity, record actual physical movement and decide disposition. Any customer credit or refund follows its separate finance review.

How does cash application work?

Record actual customer money, then apply only available unapplied cash to the intended open invoice. A partial payment leaves the remaining invoice balance visible.

How do we close a financial period?

Accountant reconciles source tasks and posted journals at the entity cutoff. Finance Manager reviews required revaluation and the period decision after unresolved items are addressed.

Set up Jewelry ERP your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started